Return/Exchange Policy
Return/Exchange Policy
Karen Peterson Jewelry was founded with our customers' best interest in mind. That means we have taken into account every aspect of buying jewelry online and we understand the hesitation some individuals may have with purchasing jewelry without actually touching it. We believe in selling only the top quality Pearls.
If for any reason you are not completely satisfied with your Pearl Necklace, Pearl Bracelet, Pearl Earrings, Pearl Pendants or Fashion Jewelry that you bought from Karen Peterson Jewelry, we offer a convienent no questions asked 90 day money-back guarantee from date of purchase. We will either exchange, replace your jewelry or refund your money back to you. We want you to be as happy with the jewelry as we are designing it.
Return/Exchange Process Once we receive your items, your refund or exchange is usually processed within three business days. Upon receiving your return or exchange we will examine the items to make sure they are in their original condition. Items showing signs of wear or damage cannot be accepted for return or exchanged at the original purchase price.
Karen Peterson Jewelry will refund up to the full cost of the items excluding shipping, handling, and insurance charges. Refunds will be made using the method of payment used in the original purchase.*Karen Peterson Jewelry is not responsible for any items damaged during transit. Items received damaged may be refused or assessed a fee for the damages.
How to Prepare and Ship a Return/Exchange Get your RMA number: email us at info@karenpetersonjewelry.com or call us at 1-801-231-0648 Monday-Friday 10 AM to 5 PM MST and we will email you an RMA number and our convenient Return/Exchange Merchandise Form.
Include our Return/Exchange form: All returns/exchanges must include a completed Return/Exchange Merchandise Form.
Pack the pearls securely:
Pack the pearls securely inside their jewelry boxes to ensure that they cannot rub against any of the gold because gold can scratch the pearl surface.
Use a shipping box:
Ship the items inside a rigid shipping box similar to how you received them. Do not use only a padded shipping envelope because it cannot protect the jewelry boxes and pearls from being damaged during shipping. Items received with crushed or damaged jewelry boxes will be assessed a fee. FedEx, UPS, and USPS have suitable cardboard shipping boxes.
Require a signature upon delivery: All packages should be sent requiring our signature when delivered to ensure that we receive them.
Insure your shipment: For your protection, please insure your return/exchange shipment.
Less than $500: You can ship it via any carrier. We recommend using FedEx or UPS for shipping, but do not require it. Please do not use DHL.
Over $500: Ship your package via US Postal Service Registered Mail. Please insure
for the total value of the items.(FedEx and UPS will not insure merchandise over
$500.)
International Shipping
Include a Commercial Invoice (Harmonized Tariff Classification 9801.00.10) that describes the package contents and Value for Customs Purposes Only. You must include the following statement:
"U.S. Goods Returned. Country of Origin: USA. Customs Code: 9801001012."
Failure to include this statement in your Commercial Invoice may result in U.S. Customs assessing duties on the shipment, which we will be forced to charge to your account or refuse the shipment.
Return Address
Karen Peterson Jewelry
6955 Union Park Center, Suite 260
Salt Lake City, UT 84047
Tel: 1-801-231-0648